1. Information We Collect
When you create an account, we collect the information you provide directly, including:
- Name, email address, and password
- Profile details such as bio, location, and avatar
- For tutors: identification documents, certificates, hourly rate, and subject expertise, submitted for verification
- Payment and transaction records processed through eSewa when you book a session or purchase a course
- Messages, session bookings, and learning requests you submit through the platform
We also automatically collect limited technical information (such as login timestamps and device/browser type) to keep your account secure.
2. How We Use Your Information
We use your information to:
- Create and manage your account, and verify tutor applications
- Match students with suitable tutors and coordinate demo classes and bookings
- Process payments for sessions, courses, notes, and videos via eSewa
- Send account-related notifications (booking confirmations, OTP codes, admin messages)
- Maintain the safety and integrity of the platform, including reviewing tutor documents before approval
We do not sell your personal information to third parties.
3. Account Verification
To keep the platform safe, new accounts can browse freely but must be verified by an admin before booking a session or purchasing a course, and tutor accounts must be approved before their profile is listed publicly. This review may involve manually checking the documents and information you submit.
4. Who Can See Your Information
- Admins can view your profile, bookings, and verification documents to manage matching, payments, and disputes.
- Tutors and students matched for a session can see each other's name, and — where applicable — the meeting link for that session.
- We do not display your email, phone number, or payment details to other students or tutors.
5. Payments
Payments are processed through eSewa. BeginnersHome does not store your eSewa password or full payment credentials — these are handled directly by eSewa's secure payment gateway. We retain a record of the transaction (amount, status, and purpose) to reconcile bookings and enrollments.
6. Data Retention
We retain your account and activity data for as long as your account is active. If you close your account, we may retain limited records (such as payment history) where required for legal, accounting, or dispute-resolution purposes.
7. Your Choices
- You can update your profile information at any time from your dashboard.
- You can request a copy of your data or ask us to delete your account by contacting support.
- You can disable two-factor authentication (OTP) or update your password from account settings.
8. Contact Us
If you have questions about this Privacy Policy or how your data is handled, reach out via our Contact page or email [email protected].